Support Online Portal

As a step in the onboarding process, customers will receive an invitation to MemVerge External Service Desk. Following the steps in the invitation customer will get access to the Service Desk port https://memverge.atlassian.net/servicedesk/customer/portal/

The Following services are provided via the Service Desk portal:

• • Search Knowledge Base Entries
  • Technical Support Request
  • File a bug
  • File a request for a new product feature or suggest an improvement
  • Ask a question about licensing, billing, or any other frequent questions

Support by Email

To open a service ticket, customers and partners can send an email to support@memverge.atlassian.net with a description of the issue. MemVerge Support will reply with a confirmation and the ticket number will be in the subject in the form of MVSC- ####. Please just reply to the email with an update so the ticket number is always included in the subject line.

Instant Messaging Support via Slack

As a step in the onboarding process, the customer will receive an invitation to the MemVerge Slack channel to get support via Slack chat. Each customer will have their own channel within the MemVerge Slack workspace to maintain customer privacy.

Support via Phone

MemVerge provides technical support to our customer base according to the service level objective. The Support phone number is 408-684-9428