Memory Machine™ Cloud Support
Support Online Portal
As a step in the onboarding process, customers will receive an invitation to MemVerge External Service Desk. Following the steps in the invitation customer will get access to the Service Desk port https://memverge.atlassian.net/servicedesk/customer/portal/
The Following services are provided via the Service Desk portal:
- Search Knowledge Base Entries
- Technical Support Request
- File a bug
- File a request for a new product feature or suggest an improvement
- Ask a question about licensing, billing, or any other frequent questions
Support by Email
To open a service ticket, customers and partners can send an email to email@example.com with a description of the issue. MemVerge Support will reply with a confirmation and the ticket number will be in the subject in the form of MVSC- ####. Please just reply to the email with an update so the ticket number is always included in the subject line.
Instant Messaging Support via Slack
As a step in the onboarding process, the customer will receive an invitation to the MemVerge Slack channel to get support via Slack chat. Each customer will have their own channel within the MemVerge Slack workspace to maintain customer privacy.
Support via Phone
MemVerge provides technical support to our customer base according to the service level objective. The Support phone number is 408-684-9428
We are happy to provide you a full demo, free trial, or access to play in a Sandbox set-up in AWS so that you can see how Memory Machine Cloud can help you save cloud costs by 60% or more. Get started for free!